FAQ

We believe our first priority is your complete satisfaction, so all of our products are guaranteed to arrive safely or we will refund your money back. We are offering 5 days dead on arrival warranty on all product. Most items are covered by a 90 days’ free defective replacement warranty as well.
Our components checking out procedure is a multi-step method that ensures low defect rate. Coupled with our quick warranty policy, at Full Moon Trading Ltd we strive to guarantee your satisfaction. Our quality control and procurement team work closely with our vendors and manufacturers overseas to ensure that each part is carefully tested and manufactured to meet our quality standards before reaching our warehouse facilities. All products are double checked by us in house staff before being shipped out to our customers. Due to our quality standards we are very confident, that we are happy to offer a quick warranty on all of our parts against defects!
Yes, we do! While the prices mentioned on our web site are competitive with wholesale rates, we additionally offer more discounts and tiered price breaks for qualified, reliable partners. Give us a call today to learn more about our pricing structure, and how it can work for you!
Full Moon Main Headquarter and warehouse facility is located in SOUTH TSIM SHA TSUI, KOWLOON, HONG KONG
Full Moon Trading Ltd offers a verity of shipping methods through some of the most reliable carrier methods available. We offer affordable, flat-rate International shipping to anywhere in the world. Orders placed before your region’s shipping cutoff time will be shipped same-day.
Definitely! If your order status is showing as “processing” you will be able to add anything without paying additional shipping charges. Just add extra items to your shopping cart, proceed through check-out like normal, and you will see a checkbox in the Shipping Options menu that says “combine with previous order.” click that option and you’re good to go! Your new order will be added to the last one with no extra shipping cost.
Sorry, cross shipments are not allowed through our system. The best thing is to reorder the part which you need immediately and use the credit you receive toward a future purchase.
Why not! Your box will go through our warehouse; to both, returns as well as quality assurance department so please make sure to mention on the shipping label regarding invoice.